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Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their …
Starting at $9.95 per month
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What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…
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Popular Features
- Message alerts (56)9.696%
- Answering rules (57)9.393%
- Mobile app for iOS (52)9.090%
- Call screening (50)8.888%
Pricing
Local Phone Number
$9.95
On Premise
per month
Toll Free Number
$9.95
On Premise
per month
Toll Free Calling Plan
$15.00
On Premise
per month
Entry-level set up fee?
- $19.95 per user/monthOptional
For the latest information on pricing, visithttps://www.ooma.com/small-business…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Getting the most out of Ooma Office Multi Ring Demo
YouTube
Getting the most out of Ooma Office Pro Call Recording Demo
YouTube
Getting the most out of Ooma Office Pro: Call Recording | Demo
YouTube
Ooma Office Web Portal demo
YouTube
Getting the most out of Ooma Office: Multi Ring | Demo
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.
With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.
Ooma Office features include:
- Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
- Free Local Number– Keep your existing number or choose a new one for free.
- Virtual Receptionist allows you to manage and route incoming calls easily
- Mobile App– manage business phone calls from your cell phone.
- SMS Messaging through the Ooma Office mobile app.
- Call Park
- Ring Groups
- Music on Hold
- Transfer Music
- Extension dialing
- Extension Monitoring
- Call Forwarding
- Virtual Extensions
- Voicemail
- Call transfer
- Flexible Numbering
- Company Directory
- Call Logs
- Conference bridge for up to 10 callers
- Forward calls during device outages
- Fax Online
- 7-Digit Dialing
- Call Blocking
- Intercom
Advanced Features (Ooma Office Pro)
- Call Recording
- Enhanced Call Blocking
- Overhead Paging
- Voicemail Transcription
- Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants
Ooma Office Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Ooma Office Screenshots
Ooma Office Competitors
Ooma Office Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America |
Ooma Office Downloadables
Frequently Asked Questions
Reviewers rate Message alerts highest, with a score of 9.6.
The most common users of Ooma Office are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(75)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their specific needs, saving time and increasing efficiency for their office staff. The customizable Virtual Receptionist feature stands out as it allows for quick and easy notification of customers with critical information, streamlining processes and improving overall communication. The smooth porting process and nearly zero downtime have resulted in significant cost savings, with some users reporting a reduction of monthly phone service costs by nearly 60%. Additionally, Ooma Office enables inter-location connectivity, allowing for more efficient internal communications and additional savings. Users highly praise Ooma Office's Customer Service and Technical Support, ensuring that any issues or concerns are promptly addressed. The flexibility provided by the mobile app and laptop compatibility has allowed users to answer calls from anywhere, reducing the need to be physically present in the office. With its cost-effectiveness, ease of use, and practical features, Ooma Office has become a go-to solution for service businesses looking for the best value in their phone systems. Whether it's streamlining phone infrastructure, providing remote communication capabilities, or ensuring promptness in responding to inquiries, Ooma Office has proven to be reliable and easy to use for businesses of all sizes.
Simple and straightforward setup: Users have found the setup process for Ooma Office to be hassle-free, with many stating that they were able to get up and running quickly. Several users mentioned being able to set up their phone system within minutes of opening the box.
Excellent call blocking feature: Many users have praised Ooma Office for its effective call blocking feature. It has made it easy for users to block robo and spam calls, providing them with a more streamlined and uninterrupted communication experience.
Flexible and adaptable features: Users appreciate the flexibility and adaptability of Ooma Office, mentioning features such as call routing, virtual assistant, and virtual receptionist. These tools allow businesses to easily adapt to an ever-changing economy, ensuring seamless communication regardless of circumstances.
Phone Module Issues: Some users have experienced frequent reboots and disconnections from the base, which can be disruptive during calls.
Slow Call Log Updates: Users have found the updates in call logs to be slow, resulting in delays when trying to access important information.
Cumbersome E-fax Option: Some users have found the e-fax feature to be cumbersome and not user-friendly.
Users commonly recommend the following in their reviews of Ooma:
-
Explore all available services and review the system services during setup: Users recommend thoroughly exploring all the available services and carefully reviewing the system services during the setup process. This helps ensure that users make the most of Ooma's features and capabilities.
-
Consider factors such as number portability, internet support, and simplicity of setup: Users advise planning the setup in advance and considering factors like number portability, internet support, and simplicity of setup. Taking these factors into account can contribute to a smoother and more seamless transition to Ooma.
-
Speak with a representative to determine the number of lines and phones needed: Users suggest speaking with a representative from Ooma to determine the appropriate number of lines and phones needed for their business. This allows for a customized and tailored solution that meets specific requirements.
Overall, users often recommend exploring all available services, considering important factors during setup, and consulting with a representative to ensure a successful experience with Ooma.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
March 04, 2022
Ooma Office has great features for a low price
Switched from cable provided telephone service to Ooma Office. It allows users to work from home by taking a phone home with them or using their cell phones. Users can also work while traveling using their cell phones. Texting comes in handy at times. Voicemail to Email transcription is helpful also.
- Allow users to work from practically anywhere
- Cut down on telephone expense considerably
- Ability to use cell phones and still show an office number
- Logging into the app seems slow on Windows and Cell Phones both
- Call Logging is a little cumbersome to review
- Texting to other numbers requires adding them as a contact
March 04, 2022
Ooma Office is Integral to Our Small Business Now
Score 9 out of 10
Vetted Review
Verified User
Ooma Office has become an integral part of our small business and I can take Ooma Office wherever I go.
- Communicate using app
- Communicate via office phone
- Communicate via voice message
- International free calls needed
- Must be able to take anywhere in the world where internet is available
- Must have robocall blocking as standard
March 03, 2022
Best I have found in my 75 years.
Score 10 out of 10
Vetted Review
Verified User
I was using another VOIP company for phones and a different company for fax service and was contacted by Ooma. They showed me their program which was less money and free faxes included. I was able to cancel the other two companies and save the entire amount I paid for fax service. Since the covid hit, I have worked from home a lot, and the fact that I can answer calls on my Ooma cell phone app or my laptop computer any time, any place, anywhere allows me to not be in the office, but still receive all my calls. They have cut my communications bill in half. I highly recommend them.
- Allows me to answer the phone any time and anywhere
- offers free fax service
- Gives me the freedom to leave the office and still be connected.
- I wish there was a way to stop calls that have a spoofed caller ID number.
- I would like to be able to have different ring tones for my personal cell calls and my business Ooma app calls.
January 25, 2022
Ooma Office is crucial to my practice
Ooma Office is our telephone system that we use in the office. It is absolutely crucial to my practice. I have clinics in 3 different locations and another physician uses one of my offices 3 days a week. I have one centralized number that I can forward to whatever office we are in that day and a "virtual receptionist" that includes a phone tree before the phone even rings in the office that directs the other physician's patients to his number. It allows me to check messages even on the weekends and when we are not in the office.
- Versatile
- Cost-effective
- Internet based and allows for mobility
- Easy to use app that allows me to forward calls and check messages from my cell phone from anywhere
- Customer service takes several calls to fix a complicated issue
December 02, 2021
Ooma is Pretty Great!
Score 10 out of 10
Vetted Review
Verified User
Ooma is pretty good and cheaper than having a landline service agreement with a cable or internet company. It is very easy to use and it has saved me money. I also love the application, which allows me to answer my phone wherever I am. I do not have to be stuck at my office to conduct business, since I can call Clients, via the Ooma application, on the go. The virtual assistant feature is a plus.
- Virtual Assistant.
- Call Transfer.
- App.
- Texting Feature.
October 16, 2021
A solid VOIP solution for a small business owner
I currently use the Ooma Office platform as my standalone VOIP setup. I've changed offices a few times in the past couple of years and needed a VOIP solution in case I couldn't port over a traditional phone number. Ooma Office has solved that issue for me nicely.
- Cost effective
- Solid call quality
- Easy interface
- Customer service leaves a little to be desired
- Calls will randomly drop for no rhyme or reason despite having a steady internet connection
July 21, 2021
Excellent
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
- Organize
- Simple
- Good
- Excellent
- Transfer
- Login
- Support
March 25, 2021
OOMA Office exceeds expectations!
We have multiple lines used for phone calls and faxes. We used the [Ooma Office] mobile app heavily as we are now working from home. The savings switching from previous phone provider has been tremendous.
- Inter phone conferencing
- Phone clarity, no distortions
- Mobile app access
- Faxing has to be done thru website access
- Integration of phone contacts on mobile app changes my caller id for those contacts
December 05, 2020
Oooh Ooma!!
Ooma Office has made mobility a reality in our office. We are able to take calls from anywhere and keep in communication with each other as well. The features of this product are easy to use and customer support is exceptional. The set up of the equipment is easy and tech support is there to help you along the way 24/7.
- Mobility
- Call forwarding
- Virtual receptionist
- The app needs more functionality.
- No other issues to report room for improvement.
- No other issues to report room for improvement.
August 10, 2020
Ooma Office provides a great value
Ooma is used across the entire organization both in-office and remotely. The ease of adaptability to transition to working remotely was a huge reason to work with Ooma.
- Ease of use.
- Equipment options.
- Ability to work remotely and not miss calls.
- Customer service.
- Some options not available on equipment is limiting in some cases.
- Technical issues can sometimes be difficult for the agents to fix.
- Sometimes service goes down even with a strong internet connection.
July 31, 2020
Loving Ooma So Far
Score 9 out of 10
Vetted Review
Verified User
We use Ooma Office as our main phone line; it helps us manage calls, takes messages, and assists us in having all the information we need to call back a potential client or current client.
- Records and saves messages with the caller's phone number.
- Answers calls that I cannot get to because I am with a client or at court.
- Forwards calls to my cell phone that are not being answered in my office.
- Sometimes the connection is spotty or conversation is choppy/unclear.
July 23, 2020
Happy Ooma Office users!
Ooma Office is our business phone telecommunication, we have a small family business, so everyone uses it. Now that it allows us to send and receive text, we are able to reach our customers without spending a long time on the phone. I like that we're able to use the app on our phone, tablets, and computer.
- Cost effective.
- Usage on different platforms.
- User friendly.
- Needs to allow attached files or pictures on the text messaging app.
- Have it, so it's all connected on all platforms.
- Spam blocker?
July 22, 2020
Ooma provides a reliable connection to the customer
Score 9 out of 10
Vetted Review
Verified User
It is our primary business phone system. We use it for phone and fax across the the whole organization. It provides the link to phone calls for our business.
- IP phone systems
- User friendly
- Great customer service
- Inexpensive
- Better interface with computer systems
- Better hands free devices
- Back massages
July 21, 2020
Simple, Affordable, and Great for Small Business
I began using Ooma Office on a recommendation from a colleague. As a small Yoga studio owner I was in need of a VoIP system that would allow me to reduce the number of unnecessary calls as well as to direct clients to the most appropriate information. Calls are directed to my office, cell, or personal line dependent upon the selection chosen by the caller. It has helped to filter out spam and reduce how much time I waste answering the phone. The virtual assistant manages most everything for me.
After closing my brick and mortar it was easy for me to continue receiving calls without the hassle of dealing with the telephone or internet companies. No one would ever know that everything is now being routed through my home office.
After closing my brick and mortar it was easy for me to continue receiving calls without the hassle of dealing with the telephone or internet companies. No one would ever know that everything is now being routed through my home office.
- The administrative assistant eliminates spam calls.
- Call forwarding allows routing to the best number.
- The price point is reasonable for small businesses.
- Direct recording to the administrative assistant would make changing the message easier.
July 21, 2020
All Small Businesses Can Benefit from Ooma Office
Score 10 out of 10
Vetted Review
Verified User
Ooma Office is used across our entire company. The virtual receptionist feature allows us to have all the benefits of a receptionist without needing an additional employee. I love that when customers call, they can access the virtual receptionist. They can find answers to commonly asked questions without needing to speak to an employee. The virtual receptionist feature also allows customers to directly contact their desired party with an extension.
- Virtual receptionist.
- Call forwarding.
- Emailed voicemail files.
- Very affordable.
- Voicemail transcription.
- When call forwarding, incoming calls could say they are from Ooma app.
Score 10 out of 10
Vetted Review
Verified User
Used across whole organization. Allows remote access to work from home and if internet or power is not available. Also allows texting & receiving texts. Also has virtual fax and virtual conference rooms that we use often for phone conferences with clients and vendors. A great, robust system that is reasonably priced.
- Remote access to receive calls, voicemails, and make remote calls from your extension showing the corporate main line number.
- Allows texting and receiving texts- great to verify your business through Google.
- Virtual Conference rooms work with little effort and are dependable.
- Ooma has the features I want. I don't think I need anything else.
July 17, 2020
Great phone option for business
The whole organization uses Ooma for our phone system. We have a desktop phone but also mobile and fax lines for each employee. We also enabled the text messaging feature, so everyone can text from the company's main number or their own direct number. Each person has an extension off the main number and their own direct number, as well as their own digital fax (works like a normal fax but you can send a PDF or receive and it turns into a PDF) number.
- Pricing - much more reasonable cost than our previous hard line phone system.
- Convenience.
- Ease of use.
- Connection issues.
- Calls dropped every once in a while.
- You have to make sure the app stays up to date.
Ooma Office supports our official company phone number. We use it in the office, our laptops, and through the mobile app. It is being used by everyone in the office. Ooma Office solved two main business problems. It reduced our phone and fax service costs significantly and it provided easy mobile access to calls and messages.
- Consolidated phone and fax services in one.
- Saved over $100.00 a month.
- Provides a mobile app that is easy to access and use.
- Provides a desktop solution that is easy to access and use.
- None, for us, but...since I have to identify some...
- Desktop phone app could be included in basic plan instead of extra.
- Voicemail transcription could be included in basic plan instead of extra.
July 16, 2020
Ooma Office provides us high quality, great support and saved us a bunch of money vs Verizon!
Ooma Office replaced our Verizon landline service for about 1/3 the price and with many more features of which we really use a few. The ones we like best are:
1) Low price and high quality voice.
2) Virtual assistant
3) Mobile app letting us make or take calls that appear to be from the office wherever I am with cell or internet service!
4) Ability to easily use my existing analog phones.
5) Voice messages delivered via email.
6) Call history and tracking.
I'm very pleased with Ooma Office and even with our very basic use it's made our business life simpler and more efficient.
- Voice mail delivery via email.
- Mobile app giving office phone access while out and about.
- Saving significant money over Verizon.
- The mobile app could start ringing sooner.